LIU PENG'S BLOG: November 2006

Thursday, November 30, 2006

应届毕业生简历中受企业重视内容排序：

浏览网站时看到的，个人认为比较合理。

1、社会实践和实习兼职情况
2、专业
3、毕业院校
4、英语水平、计算机等水平
5、性格、爱好、特长的描述
6、年龄、相貌等个人基本情况
7、在校成绩
8、奖惩情况
9、出生地

Monday, November 27, 2006

Tissot

LE LOCLE (AUTOMATIC GENT)
Reference: T41.1.483.53

Size: BOY
Case Material: STAINLESS STEEL
Water Resistance: 30 METERS
Glass: SAPPHIRE
Dial: BLACK
Hour indicators: ROMAN NUMBER
Bracelet: STAINLESS STEEL GREY

Movement Caliber: 2824-2 MECHANICAL AUTOMATIC
Function(s): DAY/DATE
Power reserve: 38 hours.

Tuesday, November 21, 2006

热烈祝贺朱朱喜得贵子

热烈祝贺朱朱喜得贵子！

Thursday, November 16, 2006

Exchange 2007 Beta 2

微软的 Exchange 2007 Beta 已经放出有一段时间了，讨论 Exch12 已经成了 Exchange 技术工程师的一个时髦儿的话题。为了赶时髦，咱也挑点儿有意思的 Exchange 12 的东东秀一秀。

你见过只有三位元的 IP 地址吗？微软就有！在 Exchange 2007 Beta 2 中，尝试创建 SMTP 连接器。选择通过 Smart Host 来发送邮件。有意思的东东来了。。。看图。这可是俺从 Microsoft Exchange Virtual Lab 里面的截下来的。虽说我和大家一样都清楚 Beta 版，尤其是微软的，是个什么东东，也作好了充分的心理准备。但是当我看到这个界面的时候还是当场失语。以后再也不好意思跟人透露咱当初也是在 Microsoft 混的。

微--软，额...额地神（读“绳”）啊！

Tuesday, November 14, 2006

上海七宝行

上个周末闲来无事陪老婆到七宝转了一圈。尝尝七宝当地的小吃，感觉还不错。除了距离实在是远了一点... 路上时间都够去杭州了。

刚开始还挺有兴致把小吃拍下来，可到后来人实在是太多，吃的也太欢，就顾不上拍了。

人头攒动，那叫一个挤！

汤圆，八毛钱一个。实惠好吃

七宝很出名的糖藕和素鸭。味道果然不错。

小笼包。赞一个。个人认为比豫园的好吃。还便宜！

还有魔术表演

Monday, November 13, 2006

申请试用 Windows LiveID - 续

微软已经发现该漏洞，已封闭。

Saturday, November 11, 2006

申请试用 Windows LiveID

今天申请了几个 @Live.com 和 @Live.cn 的邮箱。以备后用。

rogerliu@live.com
longxinxin@live.com
roger_liupeng@live.com
peng.liu@live.com
m2liupeng@live.com
m2roger@live.com
liupeng.roger@live.com

peng.liu@msn.com
mail2roger@msn.com
mail2liupeng@msn.com

liu.peng@live.cn
peng.liu@live.cn
rogerliu@live.cn

Friday, November 10, 2006

Good and Free web proxy

在家上网的时候如果遇到某些网站因为服务商的限制无法打开，可以尝试一下这个免费代理。效果很不错。

http://www.cemsg.com/web/

Wednesday, November 08, 2006

从八岁到八十岁都能玩的填色画本 250 本

从八岁到八十岁都能玩得的填色画本 250 本
http://www.jkes.tp.edu.tw/albert/著色畫本250pcs/

进去以后点任何一个就可以开始画画了 :)

示例：

Tuesday, November 07, 2006

A fabulous tech article for customizing OWA theme

HTTP://www.microsoft.com/technet/prodtechnol/
exchange/2003/library/owathemes.mspx

I
V

朋友转发的北海道之旅

堆積如山的帝王蟹

一大遍的鮭魚生魚片

還有誘人的長腳蟹

好吃到翻的鮭魚卵飯

主導這次旅行的同事

溫泉蛋

干貝

還是干貝

干貝飯

好吃的可樂餅

賣可樂餅的老闆娘

好喝的南瓜湯

法國餐

好吃的冰淇淋, 480日幣

不相信請看，有照片為證

富田農場之薰依草冰淇淋

鰻魚飯可以三吃!

離開北海道前品嚐的最後一碗拉麵

极度向往！！！

Monday, November 06, 2006

The 5 Biggest Customer Service Blunders of All Time

The 5 Biggest Customer Service Blunders of All Time
by Paul Levesque

While howls of protest over poor customer service continue to fill the air, there remain some businesses that manage to consistently deliver superior customer service year in and year out..

These are the places where turbo-charged employees pursue customer delight with a passion, places that ignite a flashpoint of contagious enthusiasm in employees and customers alike. Foremost among the lessons to be learned from such flashpoint businesses are the blunders to avoid—those fatal mistakes that trip up just about everybody else.

First Blunder: making customer service a training issue. Businesses of all kinds invest huge amounts in training programs that do not—and simply cannot—work. The function of such training is to identify the behaviors workers are supposed to engage in, and then coax, bully, or legislate these behaviors into the workplace. At best, this is almost always a recipe for conduct that feels mechanized and insincere; at worst, it intensifies worker resentment and cynicism.

Instead of dictating what workers should be doing to delight customers, the better approach is to give workers opportunities to brainstorm their own ideas for delivering delight. Management’s role then becomes to help employees implement these ideas, and to allow workers to savor the motivational effect of the positive feedback that ensues from delighted customers. This level of employee ownership and involvement is a key cultural characteristic of virtually all flashpoint businesses.

Second Blunder: blaming poor service on employee demotivation. Businesses looking for ways to motivate their workers are almost always looking in the wrong places. Employee cynicism is the direct product of an organization’s visible preoccupation with self-interest above all else—a purely internal focus. The focus in flashpoint businesses is directed outward, toward the interests of customers and the community at large. This shift in cultural focus changes the way the business operates at all levels.

The reality in most business settings is that employees are demotivated because they can’t deliver delight. The existing policies and procedures make it impossible. Instead of “fixing” their employees, flashpoint business set out to build a culture that unblocks them. Workers are encouraged to identify operational obstacles to customer delight, and participate in finding ways around them.

Third Blunder: using customer feedback to uncover what’s wrong. Businesses often use surveys and other feedback mechanisms to get to the causes of customer problems and complaints. Employees come to dread these measurement and data-gathering efforts, since they so often lead to what feels like witch-hunts for employee scapegoats, formal exercises in finger-pointing and the assigning of blame. Flashpoint businesses use customer feedback very differently. In these organizations the object is to uncover everything that’s going right. Managers are forever on the lookout for “hero stories”—examples of employees going the extra mile to deliver delight. Such feedback becomes the basis for ongoing recognition and celebration. Employees see themselves as winners on a winning team, because in their workplace there’s always some new “win” being celebrated.

Fourth Blunder: reserving top recognition for splashy recoveries. It happens all the time: something goes terribly wrong in a customer order or transaction, and a dedicated employee goes to tremendous lengths to make things right. The delighted customer brings this employee’s wonderful recovery to management’s attention, and the employee receives special recognition for his or her efforts. This is a blunder?

It is when such recoveries are the primary—if not the only—catalysts for employee recognition. In such a culture, foul-ups become almost a good thing from the workers’ point of view. By creating opportunities for splashy recoveries, foul-ups represent the only chance employees have to feel appreciated on the job. Attempts to correct operational problems won’t win much support if employees see these problems as their only opportunity to shine.

Flashpoint businesses celebrate splashy recoveries, of course—but they’re also careful to uncover and celebrate employee efforts to delight customers where no mistakes or problems were involved. This makes it easier to get workers participating in efforts to permanently eliminate the sources of problems at the systems level.

Fifth Blunder: competing on price. It’s one of the most common (and most costly) mistakes in business. Price becomes the deciding factor in purchasing decisions only when everything else is equal—and everything else is almost never equal. Businesses compete on the perception of value, and this includes more than price. It’s shaped by the total customer experience—and aspects such as “helpfulness,” “friendliness,” and “the personal touch” often give the competitive advantage to businesses that actually charge slightly more for their basic goods and services.

Those businesses that deliver a superior total experience from the inside out (that is, as a product of a strongly customer-focused culture) are typically those that enjoy a long-term competitive advantage—along with virtual immunity from the kinds of headaches that plague everybody else

Saturday, November 04, 2006

天水恋

上海外滩的广告船

Friday, November 03, 2006

The Top Six Ways to Stay Motivated

The Top Six Ways to Stay Motivated
by Chris Widener

I receive many emails from people that basically ask the same question: How can I keep myself motivated long term? This seems to be quite a common dilemma for many people so I want to address it because it can be done! Here are my tips for staying motivated:

1. Get Motivated Every Day.
Zig Ziglar was once confronted about being a "motivational speaker." The guy said to him, "You guys come and get people hyped up and then you leave and the motivation goes away. It doesn't last, and then you have to get motivated again."

Zig reminded the gentleman that baths are the same way but we think it is a good idea to take a bath every day! It is true that motivation doesn't last.

We have to renew it each and every day. That is okay. It doesn't make motivation a bad thing. We simply have to realize that if we want to stay motivated over the long term, it is something we will have to apply to ourselves each and every day.

2. Have a Vision for Your Life.
The root word of motivation is "motive." The definition of motive is, "A reason to act." This is the cognitive or rational side of motivation. It is your vision. You have to have a vision that is big enough to motivate you.

If you are making $50,000 a year, it isn't going to motivate you to set your goal at $52,000 a year. You just won't get motivated for that because the reward isn't enough. Maybe $70,000 a year would work for you. Set out a vision and a strategy for getting there. Have a plan and work the plan.

3. Fuel Your Passion.
Much of motivation is emotional. I don't know quite how it works but I do know THAT it works. Emotion is a powerful force in getting us going. Passion is an emotion, so fuel your passion. "Well, I like to work on logic," you may say. Great, now work on your passion. Set yourself on a course to have a consuming desire for your goal, whatever it is. Do whatever you can to feel the emotion and use it to your advantage!

4. Work Hard Enough to Get Results.
You can build on your motivation by getting results. The harder you work, the more results you will get and the more results you get, the more you will be motivated to get more. These things all build on one another.

If you want to lose weight, then lose the first few pounds. When the belt moves to the next notch you will get fired up to get it to the notch beyond that!

5. Put Good Materials into Your Mind.
I can't say this enough - listen to audios. I still listen to audios regularly. I buy audio clubs from other speakers and I learn and grow. Their successes motivate me to get my own successes!

Read good books. Read books that teach you new ideas and skills. Read books that tell the stories of successful people. Buy them, read them, and get motivated! Buy great music and listen to it. I just did a spinning class at the club today. Whenever a good song came on I was actually able to get motivated to ride faster! It gets you going and motivates you!

6. Ride the Momentum when It Comes.
Sometimes you will just be clicking and sometimes you won't. That is okay. It is the cycle of life. When you aren't clicking, plug away.

When you are clicking, pour it on because momentum will help you get larger gains in a shorter period of time with less energy. That is the momentum Equation! When you are feeling good about how your work is going, ride the momentum and get as much out of it as you can!

These are the top six ways to stay motivated:
Get motivated every day.
Have a vision for your life.
Fuel your passion.
Work hard enough to get results.
Put good materials into your mind.
Ride the momentum when it comes.

These are simple principles, that when you put them to work regularly, will change your life by keeping you motivated all the time! So don't wait -- Get going!

Chris Widener